Electronic policy delivery Tips and Tricks - Updated

Electronic policy delivery Tips and Tricks - Updated




 












Deliver the insurance contract promptly. E-delivery makes it quick and easy!

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  • Advisor will receive a “Your review and e-signature are required” email from signers@e-signlive.ca with a link to start the e-delivery process. Follow the instructions provided.
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  • Advisor reviews the e-contract and selects “CLICK TO SIGN” the “Confirmation of Insurance Policy Delivery” page as soon as possible.
NOTE: Delays in delivering the contract could create a compliance issue should there be a change in the client’s insurability.
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  • Once the advisor e-signs the e-contract, the policyowner will automatically receive a “Your review and e-signature are required” email from signers@e-signlive.ca with a link to complete their part of the e-delivery process.
NOTE: The advisor must provide the policyowner with the policy number as this is the answer to the Security Question when the policyowner logs into the e-delivery process.
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  • All documents required to settle the policy, including the signed “Confirmation of Insurance Policy Delivery”, must be received by Equitable Life® by the 45 calendar day expiry limit.
NOTE: If not received by the expiry limit, the policy will not be inforce and any premiums paid will be refunded to the policyowner.
 

Process if changes are required to the e-contract.

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  • Click the “Log in and e-sign” link in the “Your review and e-signature are required” email.
  • Answer the Security Question and click “Login”.
    • This is your advisor code or MGA or National Account code.
The next page the advisor will see is the Electronic Delivery and Signature Consent page. Click “ACCEPT”.
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  • Scroll through the pages until you reach the Policy Contract page. During the review, if changes are required, the advisor must:
    • Click “Decline”. A dialogue box will appear.
    • Enter the reason for declining, indicating details about the specific changes required.
  • When you click the “OK” button, the system automatically forwards these changes to New Business.
NOTE: Do not send New Business an email with the changes.
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  • Advisor will receive a new “Your review and e-signature are required “ email to start the review and e-signing process for the updated policy. Follow the instructions provided.
  • Advisor reviews the revised e-contract and selects “CLICK TO SIGN” the “Confirmation of Insurance Policy Delivery” page as soon as possible.

Process for delivering a hardcopy contract.

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  • Advisor must click the “Log in and e-sign” link in the “Your review and
    e-signature are required” email.
  • Answer the Security Question and click “Login”.
    • This is your advisor code or MGA or National Account code.
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  • The next page the advisor will see is the Electronic Delivery and Signature Consent page.

NOTE: You must click “ACCEPT” even though you do not plan to
e-deliver the contract.
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You will automatically go to the Policy Delivery Checklist page. On this page,

1. Click on the “DOWNLOAD” icon in the upper left corner of the page. Then click “DOWNLOAD ALL”.

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2. Depending on your browser, you will see or “MORE ACTIONS” in the upper right corner of the page.

3. Click on …” or “MORE ACTIONS” to proceed
 
Picture11.png 4. Click on “DECLINE TO SIGN”
  • A dialogue box will appear. Indicate that you opted out of the e-delivery and e-signature process because you will be printing the contract and obtaining wet signatures from the client on the settle forms and delivery confirmation receipt. 
Click the “OK” button.
Picture12.png 5. Deliver the contract and send the completed and signed “Confirmation of Insurance Policy Delivery” and any other settling documents to Equitable Life’s Waterloo head office by mail or scan and send them electronically using EZ Upload.
 

Are you receiving follow-up “Your review and e-signature are required” emails?  Here’s why that could be happening and what to do about it.

A “no” answer to any of the following questions could result in receiving up to 5 follow-up emails every 3 days until the required action is completed.

NOTE: Log back into the e-contract and complete the required action.
 
  • Did you click “ACCEPT” on the Electronic Delivery and Signature Consent page?
    (required for access to the e-contract whether delivering it electronically or hardcopy)
  • Did you click “DECLINE” when you requested changes to the e-contract?
  • Did you “CLICK TO SIGN” on the “Confirmation of Insurance Policy Delivery page?
    (required for delivery of e-contract)

For more information

Moreinfo.png Resources can be found on EquiNet® (Home > Individual Insurance > COVID-19 Updates) under the Policy delivery section.
E-delivery of contracts: FAQ


®  denotes a trademark of The Equitable Life Insurance Company of Canada