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Important Holiday Hours and Year-End Cut-Off Dates 2016

(fran├žais)

Individual New Business

  • We will make our best efforts but cannot guarantee that final underwriting requirements and COD/settlement requirements will be processed for year end.

 

Savings & Retirement:

  • To Settle December 23, 2016.  All financial transactions must be received by 11:00 a.m. EST
  • To Settle December 30, 2016.  All financial transactions must be received by 11:00 a.m. EST

 

2016 Year-End Field Compensation Dates

  • Second Last Pay Period for 2016- December 14, 2016 to December 20, 2016 (Transmission date December 21, 2016)
  • Last Pay Period of 2016 - December 21, 2016 to December 31, 2016 (Transmission date on January 3, 2017)
  • First Pay of 2017 - January 1, 2017 to January 5, 2017 (Transmission date on January 6, 2017)
  • Daily Pay will run on Working Days

 

Customer Service Holiday Hours

 

Friday, December 23, 2016 ** - Regular office hours

Monday, December 26, 2016 - CLOSED

Tuesday, December 27, 2016 - CLOSED

December 28, 29 and 30 ** - Regular office hours

Monday, January 2, 2017 - CLOSED

Province

Phone Number

Hours

Email Address

Northern and Central Ontario

1.888.707.2110

8:30 a.m. - 4:30 p.m.  EST

8:30 a.m. - 4:30 p.m.  MST

eastern-service@equitable.ca

Greater Toronto Area

Ottawa - Eastern Ontario

Quebec

Southwestern Ontario

1.888.707.2109

Prince Edward Island

Nova Scotia

New Brunswick

Newfoundland

Edmonton-Northern Alberta

1.888.747.7416

8:30 a.m. - 4:30 p.m.   MST

8:30 a.m. - 4:30 p.m.  PST

western-service@equitable.ca

Calgary - Southern Alberta

1.888.747.7418

Manitoba

1.888.747.7418

Saskatchewan

British Columbia

1.888.939.7788