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1. [pdf] Equitable GIF Advisor FAQ
2. [pdf] Payout Annuity Advisor Guide
3. Individual Wealth Marketing Materials
4. Policy Change eDelivery
5. Equitable Life Group Benefits Bulletin – December 2021 In this issue:
   • Supporting plan members affected by the flooding in Nova Scotia and Newfoundland*
   • Update: Changing certificate numbers on EquitableHealth.ca*
   • Help plan members take advantage of convenient digital options*
   • Ontario optometrists and government to restart negotiations*
   • QDIPC updates terms and conditions for 2022*
   *Indicates content that will be shared with your clients

   Supporting plan members affected by the flooding in Nova Scotia and Newfoundland*

   The recent flooding in Nova Scotia and Newfoundland is having a devastating impact on the province’s residents.
   
   Here are some of the ways we can help support your clients’ plan members who are affected by the flooding.
    
   Prescription refills
   Until Dec. 31, our pharmacy benefit manager, TELUS Health, will allow early refills for plan members who have been evacuated and/or lost their medication due to the flooding.
    
   Replacement of medical or dental equipment and appliances
   If plan members in Nova Scotia or Newfoundland need to replace any eligible medical or dental equipment or appliances (e.g. prescription eyeglasses, dentures, etc.) due to the flooding, they can call us at 1.800.265.4556 before incurring additional expenses to see how we can support them.
   
   Disability or other benfit cheques
   If plan members affected by the flooding are receiving disability benefits or other benefit reimbursements by cheque, they can visit www.equitable.ca/go/digital for easy instructions on how to sign up for direct deposit. It’s easy and takes just a few minutes. They can call us at 1.800.265.4556 if they need help. We can also arrange for a different mailing address or replacement cheques if necessary.
    
   Mental Health Support
   A natural disaster can also take a serious toll on people’s mental health. All of our plan members have access to the Homeweb online portal and mobile app, including numerous articles, tools and resources designed to provide guidance and support in difficult times. Homewood has put together some suggestions on how to help employees affected by a natural disaster. 
    
   For your clients with an Employee and Family Assistance Program, remind them that their plan members have 24/7 access to confidential counselling through a national network of mental health professionals. Whether it’s face-to-face, by phone, email, chat or video, plan members will receive the most appropriate, most timely support for the issue they’re dealing with.
    
   If a client wishes to add the EFAP to their plan, we can do this quickly – often in just a few days. Simply contact your Group Account Executive or myFlex Sales Manager.
    
   Plan Administrator support
   We realize that the flooding may also be having an impact on the regular business operations of your clients in Nova Scotia and Newfoundland. If any of your clients are unable to carry out day-to-day plan administration, they can call us at 1.800.265.4556 to see how we can support them.
    
   We know this is a challenging time for many of your clients and their plan members. We will continue to monitor the situation and provide additional updates as appropriate. 
    

   Update: Changing certificate numbers on EquitableHealth.ca*

   Effective Dec. 10th, plan administrators will no longer be able to update or change plan members’ certificate numbers on EquitableHealth.ca. This change will ensure we can manage these changes more effectively to provide a smoother plan member experience.
    
   If your clients need to update a plan member’s certificate number, please have them reach out to Group Benefits Administration for assistance at groupbenefitsadmin@equitable.ca.
    

   Help plan members take advantage of convenient digital options*

   We have several digital options available to make it easier for your clients to do business with us and for their plan members to access and use their benefits plan.
    
   To help build awareness among plan members, we’ve created two posters that your clients can post on their intranet sites or in their office. The posters provide easy instructions on how to activate our secure, digital options.
    
   Please click on the links below to download the posters.
    
   EquitableHealth.ca posters:                                         EZClaim mobile app posters:
   EquitableHealth.ca English                                             EZClaim mobile app English poster                   
   EquitableHealth.ca French poster                                  EZClaim mobile app French poster
    

   Ontario optometrists and government to restart negotiations*

   The Ontario Association of Optometrists (OAO) announced it has paused its job action and will restart negotiations with the Ontario Ministry of Health on funding for optometry services.
    
   In September, Ontario optometrists began withholding services from patients covered by OHIP, including children, senior citizens and other patients with certain medical conditions, after negotiations with the Ministry of Health over compensation broke down.
    
   Residents of Ontario between the ages of 20 to 64 who aren’t eligible for coverage of eye services under OHIP were not affected by the job action. They were able to continue to receive eye exams from their optometrist and submit eligible claims to their benefits plan.
    

   QDIPC updates terms and conditions for 2022*

   Every year, the Quebec Drug Insurance Pooling Corporation (QDIPC) reviews the terms and conditions for the high-cost pooling system in the province. Based on its latest review, QDIPC is revising its pooling levels and fees for 2022 to reflect trends in the volume of claims submitted to the pool, particularly catastrophic claims.
    

   Size of group (# of certificates)	Threshold per certificate 2022	Annual factor (without dependents	Annual factor (with dependents)
   Fewer than 25	$8,000	$276.00	$771.00
   25 – 49	$16,500	$188.00	$527.00
   50 – 124	$32,500	$97.00	$328.00
   125 – 249	$55,000	$66.00	$223.00
   250 – 499	$80,000	$51.00	$173.00
   500 – 999	$105,000	$39.00	$153.00
   1,000 – 3,999	$130,000	$34.00	$133.00
   4,000 – 5,999	$300,000	$18.00	$71.00
   6,000 and over	Free market – Groups not subject to Quebec Industry Pooling

    
   We will apply the new pooling levels and fees to future renewal calculations that involve Quebec plan members.
6. [pdf] Application for Agency Contract to Sell Insurance Products - MGA, AGA and National
7. Get to know our large case experts
   Equitable launches new Ask our Experts video series
   
   At Equitable^®, we’re committed to the large case market. Our dedicated team of experts is here to support you from application through to policy placement.
   
   We are thrilled to share the first episode of Ask our Experts. This mini docuseries features key members of our large case team. They talk about their work, their perspectives, and their role in the large case experience.
   
   Watch Ask our Experts Episode 1 featuring Cindy Shirley, Chief Underwriter and Claims Risk Management
   
   Cindy chats with us about:
   • Her approach to large case underwriting.
   • The large case underwriting team.
   • The important relationship between advisors and underwriters.
   Visit our large case markets webpage to learn more about our team of dedicated experts.
   
   Do you have a large case opportunity? Talk to your wholesaler to learn more.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   ^® and ™ denote trademarks of The Equitable Life Insurance Company of Canada.
    
8. [pdf] Payout Annuity Interest Rate Guarantees (Advisor)
9. On-Demand Webcasts
10. [pdf] Ownership Change Form