As a MUTUAL we provide financial security DIFFERENTLY by focusing exclusively on our CLIENTS
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Equitable Life Service Standards as of June 27, 2022

 

Service

Current Service Standard

Posted Service Standard

New Business
   
EZcomplete application received to entry Same day 2 days
Paper application received to entry 1 day 3 days
Time from decision to policy issue - EZcomplete Application Same day 2 days
Time from decision to policy issue - Paper Application Same day 2 days
Underwriting
   
Time from date of requirement to decision date (underwriting) 2 days 2 days
Inforce Business
   
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) 2 days 4 days
Name and Beneficiary Changes 2 days 4 days
Ownership Changes  2 days 4 days
Reallocation of Funds 2 days 2 days
Loans/Withdrawals 2 days 4 days
Banking Requests/Changes 2 days 3 days
Policy Terminations/Internal Replacements 2 days 4 days
Policy Reinstatements 2 days 4 days
Inforce Illustration Quotes 2 days 4 days
Policy Changes 3 days 4 days
Conversions 2 days 2 days
Change Inquiries 1 day 2 days
Policy Changes (approved by Underwriting) 2 days 3 days
Contracting
   
Contracting applications 2 days 2 days
Advisor updates 2 days 2 days
Customer Service
   
Call wait time 2.5 minutes 30 seconds
Email response time 1 day 2 days