EquiNet Equitable Life's advisor site

Our Service Standards (Individual Insurance)

As a MUTUAL we provide financial security DIFFERENTLY by focusing exclusively on our CLIENTS
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Equitable Service Standards as of December 4, 2023

 

Service

Current Service Standard

Posted Service Standard
New Business
    
EZcomplete application received to entry Same day 2 business days
Paper application received to entry 2 business days 3 business days
Time from decision to policy issue - EZcomplete Application 3 business days 2 business days
Time from decision to policy issue - Paper Application 3 business days 2 business days
Underwriting
    
Time from date of requirement to decision date (underwriting) 8 business days 2 business days
Inforce Business
    
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) 1 business day 4 business days
Name and Beneficiary Changes 1 business day 4 business days
Ownership Changes  1 business day 4 business days
Reallocation of Funds 1 business day 2 business days
Loans/Withdrawals 2 business days 4 business days
Banking Requests/Changes 2 business days 3 business days
Policy Terminations/Internal Replacements  2 business days 4 business days
Policy Reinstatements 2 business days 4 business days
Inforce Illustration Quotes 2 business days 4 business days
Policy Changes 3 business days 4 business days
Conversions 3 business days 2 business days
Change Inquiries 3 business days 2 business days
Policy Changes (approved by Underwriting) 1 business day 3 business days
Contracting
    
Contracting applications 2 business days 2 business days
Advisor updates 3 business days 2 business days
Claims
    
Inquires 10 business days 2 business days
Claim processing 10 business days 2 business days
Customer Service
    
Call wait time 2 mins 30 seconds
Email response time 3 business days 2 business days