New Business
|
|
|
EZcomplete application received to entry |
Same day |
2 business days |
Paper application received to entry |
2 business days |
3 business days |
Time from decision to policy issue - EZcomplete Application |
3 business days |
2 business days |
Time from decision to policy issue - Paper Application |
3 business days |
2 business days |
Underwriting
|
|
|
Time from date of requirement to decision date (underwriting) |
8 business days |
2 business days |
Inforce Business
|
|
|
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) |
1 business day |
4 business days |
Name and Beneficiary Changes |
1 business day |
4 business days |
Ownership Changes |
1 business day |
4 business days |
Reallocation of Funds |
1 business day |
2 business days |
Loans/Withdrawals |
2 business days |
4 business days |
Banking Requests/Changes |
2 business days |
3 business days |
Policy Terminations/Internal Replacements |
2 business days |
4 business days |
Policy Reinstatements |
2 business days |
4 business days |
Inforce Illustration Quotes |
2 business days |
4 business days |
Policy Changes |
3 business days |
4 business days |
Conversions |
3 business days |
2 business days |
Change Inquiries |
3 business days |
2 business days |
Policy Changes (approved by Underwriting) |
1 business day |
3 business days |
Contracting
|
|
|
Contracting applications |
2 business days |
2 business days |
Advisor updates |
3 business days |
2 business days |
Claims
|
|
|
Inquires |
10 business days |
2 business days |
Claim processing |
10 business days |
2 business days |
Customer Service
|
|
|
Call wait time |
2 mins |
30 seconds |
Email response time |
3 business days |
2 business days |