New Business
|
|
|
EZcomplete application received to entry |
Same day |
2 days |
Paper application received to entry |
1 day |
3 days |
Time from decision to policy issue - EZcomplete Application |
Same day |
2 days |
Time from decision to policy issue - Paper Application |
1 day |
2 days |
Underwriting
|
|
|
Time from date of requirement to decision date (underwriting) |
2 days |
2 days |
Inforce Business
|
|
|
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) |
2 days |
4 days |
Name and Beneficiary Changes |
2 days |
4 days |
Ownership Changes |
2 days |
4 days |
Reallocation of Funds |
1 day |
2 days |
Loans/Withdrawals |
2 days |
4 days |
Banking Requests/Changes |
3 days |
3 days |
Policy Terminations/Internal Replacements |
3 days |
4 days |
Policy Reinstatements |
1 day |
4 days |
Inforce Illustration Quotes |
2 days |
4 days |
Policy Changes |
2 days |
4 days |
Conversions |
2 days |
2 days |
Change Inquiries |
2 days |
2 days |
Policy Changes (approved by Underwriting) |
1 day |
3 days |
Contracting
|
|
|
Contracting applications |
3 days |
2 days |
Advisor updates |
4 days |
2 days |
Claims
|
|
|
Inquires |
8 days |
2 days |
Claim processing |
8 days |
2 days |
Customer Service
|
|
|
Call wait time |
11 minutes |
30 seconds |
Email response time |
4 days |
2 days |