New business
|
|
|
| EZComplete Application Received to Entry |
Same day |
2 business days |
| Paper Application Received to Entry |
2 business days |
3 business days |
| Inquiry Responses |
2 business days |
3 business days |
| Time from Decision to Policy Issue - EZComplete Application |
2 business days |
2 business days |
| Time from Decision to Policy Issue - Paper Application |
2 business days |
2 business days |
Underwriting
|
|
|
| Time from date of requirement to decision date (Underwriting) |
10 business days |
2 business days |
Inforce business
|
|
|
| Policy Updates (assignments, bankruptcies, policy values, subcopy contracts) |
1 business day |
4 business days |
| Name and Beneficiary Changes |
5 business days |
4 business days |
| Ownership Changes |
5 business days |
4 business days |
| Reallocation of Funds |
1 business day |
2 business days |
| Loans/Withdrawals |
5 business days |
4 business days |
| Banking Requests/Changes |
6 business days |
3 business days |
| Policy Terminations/Internal Replacements |
10 business days |
4 business days |
| Policy Reinstatements |
1 business day |
4 business days |
| Inforce Illustration Quotes |
4 business days |
4 business days |
| Policy Changes |
6 business days |
4 business days |
| Conversions |
2 business days |
2 business days |
| Change Inquiries |
7 business days |
2 business days |
| Policy Changes (approved by Underwriting) |
1 business day |
3 business days |
Contracting and Payroll
|
|
|
| Advisor Contracting Requests - Set-ups/Changes/Sponsorships |
16 business days |
2 business days |
| Advisor Contract Transfer |
14 business days |
2 business days |
| Advisor Contracting Inquiries |
17 business days |
2 business days |
| Advisor Information Updates |
9 business days |
2 business days |
| Advisor Licensing |
1 business day |
2 business days |
| Advisor of Record Changes including Block Transfers |
10 business days |
2 business days |
| Advisor Payroll Inquiries |
6 business days |
2 business days |
| Advisor Payroll Updates |
Same day |
2 business days |
| Equinet Access Request |
14 business days |
2 business days |
Claims
|
|
|
| Dedicated contact reaches out to Claimant and/or Advisor after claim notification |
2 business days |
2 business days |
| Average number of days for Initial Review of claim by adjudicator |
10 business days |
5 business days |
| Average number of days from last requirement received to decision |
10 business days |
5-10 business days |
| Average number of days for Inquiries |
5 business days |
2 business days |
Customer service
|
|
|
| Call wait time |
43 seconds |
60 seconds |
| Email response time |
1 business day |
2 business days |
