New business
|
|
|
EZComplete Application Received to Entry |
Same day |
2 business days |
Paper Application Received to Entry |
1 business day |
3 business days |
Inquiry Responses |
4 business days |
3 business days |
Time from Decision to Policy Issue - EZComplete Application |
4 business days |
2 business days |
Time from Decision to Policy Issue - Paper Application |
4 business days |
2 business days |
Underwriting
|
|
|
Time from date of requirement to decision date (Underwriting) |
5 business days |
2 business days |
Inforce business
|
|
|
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts) |
1 business day |
4 business days |
Name and Beneficiary Changes |
3 business days |
4 business days |
Ownership Changes |
3 business days |
4 business days |
Reallocation of Funds |
1 business days |
2 business days |
Loans/Withdrawals |
3 business days |
4 business days |
Banking Requests/Changes |
4 business days |
3 business days |
Policy Terminations/Internal Replacements |
2 business days |
4 business days |
Policy Reinstatements |
1 business day |
4 business days |
Inforce Illustration Quotes |
1 business day |
4 business days |
Policy Changes |
9 business days |
4 business days |
Conversions |
2 business days |
2 business days |
Change Inquiries |
7 business days |
2 business days |
Policy Changes (approved by Underwriting) |
1 business day |
3 business days |
Contracting
|
|
|
Contracting applications |
5 business days |
2 business days |
Advisor updates |
6 business days |
2 business days |
Claims
|
|
|
Dedicated contact reaches out to Claimant and/or Advisor after claim notification |
2 business days |
2 business days |
Average number of days for Initial Review of claim by adjudicator |
20 business days |
5 business days |
Average number of days from last requirement received to decision |
20 business days |
5-10 business days |
Average number of days for Inquiries |
1-2 business days |
2 business days |
Customer service
|
|
|
Call wait time |
24 minutes |
30 seconds |
Email response time |
5 business days |
2 business days |