EquiNet Equitable Life's advisor site

Our Service Standards (Individual Insurance)

As a MUTUAL we provide financial security DIFFERENTLY by focusing exclusively on our CLIENTS
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Equitable Service Standards as of June 17, 2024

 

Service

Current Service Standard

Posted Service Standard
New Business
    
EZcomplete application received to entry Same day 2 business days
Paper application received to entry 2 business days 3 business days
Time from decision to policy issue - EZcomplete Application 2 business days 2 business days
Time from decision to policy issue - Paper Application 2 business days 2 business days
Underwriting
    
Average days between requirement received and reviewed by UW 10 business days 2 business days
Inforce Business
    
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) 1 business day 4 business days
Name and Beneficiary Changes 1 business day 4 business days
Ownership Changes  1 business day 4 business days
Reallocation of Funds 1 business day 2 business days
Loans/Withdrawals 1 business day 4 business days
Banking Requests/Changes 2 business days 3 business days
Policy Terminations/Internal Replacements 2 business days 4 business days
Policy Reinstatements 1 business day 4 business days
Inforce Illustration Quotes 1 business day 4 business days
Policy Changes 5 business days 4 business days
Conversions 1 business day 2 business days
Change Inquiries 3 business days 2 business days
Policy Changes (approved by Underwriting) 1 business day 3 business days
Contracting
    
Contracting applications 2 business days 2 business days
Advisor updates 2 business days 2 business days
Claims
    
Inquires 5 business days 2 business days
Claim processing 20 business days 2 business days
Customer Service
    
Call wait time 3 minutes 30 seconds
Email response time 3.5 days 2 business days