New business
|
|
|
| EZcomplete application received to entry |
Same day |
2 business days |
| Paper application received to entry |
2 business days |
3 business days |
| Time from decision to policy issue - EZcomplete application |
3 business days |
2 business days |
| Time from decision to policy issue - Paper application |
3 business days |
2 business days |
Underwriting
|
|
|
| Average days between requirement received and reviewed by UW |
6 business days |
2 business days |
Inforce business
|
|
|
| Policy updates (assignments, bankruptcies, policy values, subcopy contracts ) |
1 business day |
4 business days |
| Name and beneficiary changes |
3 business days |
4 business days |
| Ownership changes |
3 business days |
4 business days |
| Reallocation of funds |
1 business day |
2 business days |
| Loans/withdrawals |
2 business days |
4 business days |
| Banking requests/changes |
3 business days |
3 business days |
| Policy terminations/internal replacements |
3 business days |
4 business days |
| Policy reinstatements |
1 business day |
4 business days |
| Inforce illustration quotes |
2 business days |
4 business days |
| Policy changes |
8 business days |
4 business days |
| Conversions |
2 business days |
2 business days |
| Change inquiries |
7 business days |
2 business days |
| Policy changes (approved by Underwriting) |
1 business day |
3 business days |
Contracting
|
|
|
| Contracting applications |
4 business days |
2 business days |
| Advisor updates |
5 business days |
2 business days |
Claims
|
|
|
| Dedicated contact reaches out to claimant and/or advisor after claim notification |
2 business days |
2 business days |
| Average number of days for initial review of claim by adjudicator |
20 business days |
5 business days |
| Average number of days from last requirement received to decision |
20 business days |
5-10 business days |
| Average number of days for Inquiries |
5 business days |
2 business days |
Customer service
|
|
|
| Call wait time |
8 minutes |
30 seconds |
| Email response time |
4 business days |
2 business days |
