As a MUTUAL we provide financial security DIFFERENTLY by focusing exclusively on our CLIENTS

Equitable Service Standards as of July 22, 2024



Current Service Standard

Posted Service Standard

New Business
EZcomplete application received to entry Same day 2 business days
Paper application received to entry 1 business day 3 business days
Time from decision to policy issue - EZcomplete Application 2 business days 2 business days
Time from decision to policy issue - Paper Application business days 2 business days
Average days between requirement received and reviewed by UW 12 business days 2 business days
Inforce Business
Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) business day 4 business days
Name and Beneficiary Changes 1 business day 4 business days
Ownership Changes  1 business day 4 business days
Reallocation of Funds 1 business day 2 business days
Loans/Withdrawals 1 business day 4 business days
Banking Requests/Changes 1 business day 3 business days
Policy Terminations/Internal Replacements 1 business day 4 business days
Policy Reinstatements 1 business day 4 business days
Inforce Illustration Quotes business day 4 business days
Policy Changes business days 4 business days
Conversions 2 business days 2 business days
Change Inquiries business days 2 business days
Policy Changes (approved by Underwriting) business days 3 business days
Contracting applications business days 2 business days
Advisor updates business days 2 business days
Inquires 5 business days 2 business days
Claim processing 20 business days 2 business days
Customer Service
Call wait time 4 minutes 30 seconds
Email response time 4 business days 2 business days