New Business
|
|
|
| EZcomplete application received to entry |
Same day |
2 days |
| Paper application received to entry |
1 day |
3 days |
| Time from decision to policy issue - EZcomplete Application |
Same day |
2 days |
| Time from decision to policy issue - Paper Application |
1 day |
2 days |
Underwriting
|
|
|
| Time from date of requirement to decision date (underwriting) |
2 days |
2 days |
Inforce Business
|
|
|
| Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) |
2 days |
4 days |
| Name and Beneficiary Changes |
2 days |
4 days |
| Ownership Changes |
2 days |
4 days |
| Reallocation of Funds |
1 day |
2 days |
| Loans/Withdrawals |
2 days |
4 days |
| Banking Requests/Changes |
3 days |
3 days |
| Policy Terminations/Internal Replacements |
3 days |
4 days |
| Policy Reinstatements |
1 day |
4 days |
| Inforce Illustration Quotes |
2 days |
4 days |
| Policy Changes |
2 days |
4 days |
| Conversions |
2 days |
2 days |
| Change Inquiries |
2 days |
2 days |
| Policy Changes (approved by Underwriting) |
1 day |
3 days |
Contracting
|
|
|
| Contracting applications |
3 days |
2 days |
| Advisor updates |
4 days |
2 days |
Claims
|
|
|
| Inquires |
8 days |
2 days |
| Claim processing |
8 days |
2 days |
Customer Service
|
|
|
| Call wait time |
11 minutes |
30 seconds |
| Email response time |
4 days |
2 days |
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