New Business
|
|
|
| EZcomplete application received to entry |
Same day |
2 business days |
| Paper application received to entry |
1 business day |
3 business days |
| Time from decision to policy issue - EZcomplete Application |
2 business days |
2 business days |
| Time from decision to policy issue - Paper Application |
2 business days |
2 business days |
Underwriting
|
|
|
| Average days between requirement received and reviewed by UW |
12 business days |
2 business days |
Inforce Business
|
|
|
| Policy Updates (assignments, bankruptcies, policy values, subcopy contracts ) |
1 business day |
4 business days |
| Name and Beneficiary Changes |
1 business day |
4 business days |
| Ownership Changes |
1 business day |
4 business days |
| Reallocation of Funds |
1 business day |
2 business days |
| Loans/Withdrawals |
1 business day |
4 business days |
| Banking Requests/Changes |
1 business day |
3 business days |
| Policy Terminations/Internal Replacements |
1 business day |
4 business days |
| Policy Reinstatements |
1 business day |
4 business days |
| Inforce Illustration Quotes |
1 business day |
4 business days |
| Policy Changes |
8 business days |
4 business days |
| Conversions |
2 business days |
2 business days |
| Change Inquiries |
7 business days |
2 business days |
| Policy Changes (approved by Underwriting) |
2 business days |
3 business days |
Contracting
|
|
|
| Contracting applications |
2 business days |
2 business days |
| Advisor updates |
3 business days |
2 business days |
Claims
|
|
|
| Inquires |
5 business days |
2 business days |
| Claim processing |
20 business days |
2 business days |
Customer Service
|
|
|
| Call wait time |
4 minutes |
30 seconds |
| Email response time |
4 business days |
2 business days |
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