New Applications  EZcomplete 

Submit your segregated fund applications using EZcomplete. It checks for missing information at each step and easily guides you through only the required sections of the application. Ideal for non face-to-face meetings.

New Applications – Forms

Use the paper application for GIAs and Payout Annuities. Including esign@equitable.ca as a non-signing reviewer is the preferred method as it ensures the security embedded documents are accurately and immediately available for Equitable. We will be automatically notified when signing is complete and will download eSigned forms immediately for processing.

 
Product Form [3] Letter of Direction Accepted [4] Verbal Authorization Accepted [5] E-Signature
Accepted [6]
Who can Authorize Transaction? [7]
Segregated Funds EZcomplete
or
1384/1383
No No Yes Client
Guaranteed Interest Accounts (GIA) 799/796 No No Yes Client
Payout Annuities 355 No No Yes Client
 

 Existing Policy Transactions

Equitable Life makes it easy to update and submit policy changes.
  • Use EZUpload[1] to submit files 
  • Email savingsretirement@equitable.ca[2]
Including esign@equitable.ca as a non-signing reviewer is the preferred method as it ensures the security embedded documents are accurately and immediately available for Equitable. We will be automatically notified when signing is complete and will download eSigned forms immediately for processing.
Type of Transaction Form [3] Letter of Direction Accepted [4] Verbal Authorization Accepted [5] E-Signature
Accepted [6]
 
Who can Authorize Transaction? [7]
Address Change Online Form through EquiNet Yes Yes Yes Client
Advisor with LTA
Advisor without LTA
Advisor of Record Changes 891 Yes No Yes Client
Application
(Segregated Fund)
EZcomplete
or
1384/1383
No No Yes Client
Application
(Guaranteed Interest Account)
799/796 No No Yes Client
Application
(Payout Annuity)
355 No No Yes Client
Beneficiary Change
(including Annuity Settlement Option)
671BCF
or
455
No No Yes Client
Change/Update Future Premium Allocations
(Either default for deposits or ongoing PAD)
693ANN/
693SEL
Yes No Yes Client
Advisor with LTA
Conversion from RRSP/LIRA to RRIF/LIF
(Pivotal Select)
See EquiNet No No Yes Client
Conversion from RRSP/LIRA to RRIF/LIF
(Legacy Products)
1673 No No Yes Client
Death Claim 1516 / 1969 No No Yes Beneficiary
Fund Switch
(Same Load Type)
693ANN/
693SEL
Yes No Yes Client
Advisor with LTA
Fund Switch
(Change of Load Type)
1388 No No Yes Client
Limited Trading Authorization (LTA) 14 No No Yes Client
Name Change 671NC No No Yes Client
Ownership Change 671OC No No Yes Client
Pre-Authorized Debit
(New PAD)
EZtransact
or
378
No No Yes Client
Pre-Authorized Debit
(Change banking with same payor)
EZtransact
or
378
Yes
(with proof of banking)
No Yes Client
Advisor with LTA
Pre-Authorized Debit
(Modify amount, date, frequency, or stop PAD)
EZtransact
or
378
Yes Yes Yes Client
Advisor with LTA
Advisor without LTA

Note: requests to modify amount are limited to increases / decreases of up to $500 for advisors
(with or without LTA)
Pre-Authorized Debit
(Change Fund Allocation)
EZtransact
or
378
Yes No Yes Client
Advisor with LTA
Rate Guarantee for GIA
(Reinvestment or New Money)
693ANN No No Yes Client
Advisor with LTA
Reinvestment of Maturing Funds (GIA) 693ANN Yes No
(unless funds are being redirected to Daily Interest)
Yes Client
Advisor with LTA
Reset of Maturity and/or Death Benefit Guarantee(s) 693ANN/
693SEL
No No Yes Client
Advisor with LTA
Scheduled Payments
(New AWD/SWP setup)
n/a Yes No Yes Client
Scheduled Payments
(Modify Amount, date, frequency, allocation or stop)
n/a Yes Yes Yes Client
Advisor with LTA
Surrender / Withdrawal
(Partial – send to client)
1319
(Pivotal Select)
Yes Yes
(up to $50,000 annually)
Yes Client
Advisor with LTA

Note: Advisors are limited to requests up to $50,000 annually,  for either verbal or written requests
Surrender / Withdrawal
(Full – send to client)
1319
(Pivotal Select)
Yes No Yes Client
Transfer to External Company
(Full or partial)
n/a No
(must use CRA (Canada Revenue Agency) or external company’s transfer form)
No Yes Client
Transfer to Internal Policy
(Full or partial)
n/a Yes No Yes Client
 
Not-in-good-orders – where we receive documentation that is considered not-in-good-order, we will accept a letter of direction from the client indicating clear agreement to the changes (see Letter of direction requirements above) along with the adjusted forms, according to the table above.
 

[1] EZ Upload – through EquiNet, is the most secure method for sending personal information
[2] Email – ensure policy number is in subject line, attach all documents & password protect before sending. A picture/scan of any documents are acceptable
[3] Forms – forms must be signed & dated by the authorized individual.  Where a client cannot sign the actual form, in most cases a letter of direction is accepted – either as standalone or appended to the same email/EZ Upload (see Letter of Direction column in above table). For Letter of direction requirements, see Letter of direction requirements below
[4] Letter of direction requirements – include name of policyholder, policy number, date, policyholder’s signature, clear instructions and reference to the attached form (reference form number or name). A picture of these documents can be sent by email or through EZ Upload
[5] Verbal Authorization – can be given by an authorized individual by calling our Advisor Services Team 1.866.884.7427 (or 1.800.668.4095 for clients). An email can be accepted in place of verbal authorization if it comes from the email address on file for an individual who is authorized to request the transaction.
[6] E-signatures – For more details, please see the Administration Reference Guide for Savings & Retirement or the Guide-to-Completing-eSignatures.pdf (equitable.ca).
[7] Authorized Individuals – For additional details about restrictions on Limited Trading Authorization (LTA), please see the Administration Reference Guide for Savings & Retirement.  Please note, a legal Power of Attorney can authorize most transactions on behalf of the client if the relevant documentation is on file. Powers of Attorney cannot designate successor annuitants or beneficiaries.