New Applications – EZcomplete 

Submit your segregated fund applications using EZcomplete. It checks for missing information at each step and easily guides you through only the required sections of the application. Ideal for non face-to-face meetings.

New Applications – Forms

Use the paper application for GIAs and Payout Annuities.
 

Product	Form [3]	Letter of Direction Accepted [4]	Verbal Authorization Accepted [5]	E-Signature Accepted [6] (esign@equitable.ca)	E-Signature Accepted [6] (Other Audit Trail)	Who can Authorize Transaction? [7]
Segregated Funds	EZcomplete or 1384/1383	No	No	Yes	No	Client
Guaranteed Interest Accounts (GIA)	799/796	No	No	Yes	No	Client
Payout Annuities	355	No	No	Yes	No	Client

 

 Existing Policy Transactions

Equitable Life makes it easy to update and submit policy changes.

• Use EZUpload[1] to submit files 
• Email savingsretirement@equitable.ca[2]

 

Type of Transaction	Form [3]	Letter of Direction Accepted [4]	Verbal Authorization Accepted [5]	E-Signature Accepted [6] (esign@equitable.ca)	E-Signature Accepted (Other Audit Trail)	Who can Authorize Transaction? [7]
Address Change	Online Form through EquiNet	Yes	Yes	Yes	Yes	Client Advisor with LTA Advisor without LTA
Advisor of Record Changes	891	Yes	No	Yes	Yes	Client
Application (Segregated Fund)	EZcomplete or 1384/1383	No	No	Yes	No	Client
Application (Guaranteed Interest Account)	799/796	No	No	Yes	No	Client
Application (Payout Annuity)	355	No	No	Yes	No	Client
Beneficiary Change (including Annuity Settlement Option)	671BCF or 455	No	No	Yes	No	Client
Change/Update Future Premium Allocations (Either default for deposits or ongoing PAD)	693ANN/ 693SEL	Yes	No	Yes	Yes	Client Advisor with LTA
Conversion from RRSP/LIRA to RRIF/LIF (Pivotal Select)	See EquiNet	No	No	Yes	No	Client
Conversion from RRSP/LIRA to RRIF/LIF (Legacy Products)	1673	No	No	Yes	No	Client
Death Claim	1516 / 1969	No	No	Yes	Yes	Beneficiary
Fund Switch (Same Load Type)	693ANN/ 693SEL	Yes	No	Yes	Yes	Client Advisor with LTA
Fund Switch (Change of Load Type)	1388	No	No	Yes	Yes	Client
Limited Trading Authorization (LTA)	14	No	No	Yes	Yes	Client
Name Change	671NC	No	No	Yes	No	Client
Ownership Change	671OC	No	No	Yes	No	Client
Pre-Authorized Debit (New PAD)	EZtransact or 378	No	No	Yes	Yes	Client
Pre-Authorized Debit (Change banking with same payor)	EZtransact or 378	Yes (with proof of banking)	No	Yes	Yes	Client Advisor with LTA
Pre-Authorized Debit (Modify amount, date, frequency, or stop PAD)	EZtransact or 378	Yes	Yes	Yes	Yes	Client Advisor with LTA Advisor without LTA Note: requests to modify amount are limited to increases / decreases of up to $500 for advisors (with or without LTA)
Pre-Authorized Debit (Change Fund Allocation)	EZtransact or 378	Yes	No	Yes	Yes	Client Advisor with LTA
Rate Guarantee for GIA (Reinvestment or New Money)	693ANN	No	No	Yes	Yes	Client Advisor with LTA
Reinvestment of Maturing Funds (GIA)	693ANN	Yes	No (unless funds are being redirected to Daily Interest)	Yes	Yes	Client Advisor with LTA
Reset of Maturity and/or Death Benefit Guarantee(s)	693ANN/ 693SEL	No	No	Yes	Yes	Client Advisor with LTA
Scheduled Payments (New AWD/SWP setup)	n/a	Yes	No	Yes	Yes	Client
Scheduled Payments (Modify Amount, date, frequency, allocation or stop)	n/a	Yes	Yes	Yes	Yes	Client Advisor with LTA
Surrender / Withdrawal (Partial – send to client)	1319 (Pivotal Select)	Yes	Yes (up to $50,000 annually)	Yes	Yes	Client Advisor with LTA Note: Advisors are limited to requests up to $50,000 annually,  for either verbal or written requests
Surrender / Withdrawal (Full – send to client)	1319 (Pivotal Select)	Yes	No	Yes	Yes	Client
Transfer to External Company (Full or partial)	n/a	No (must use CRA (Canada Revenue Agency) or external company’s transfer form)	No	Yes	Yes	Client
Transfer to Internal Policy (Full or partial)	n/a	Yes	No	Yes	Yes	Client

 
Not-in-good-orders – where we receive documentation that is considered not-in-good-order, we will accept a letter of direction from the client indicating clear agreement to the changes (see Letter of direction requirements above) along with the adjusted forms, according to the table above.
 

[1] EZ Upload – through EquiNet, is the most secure method for sending personal information
[2] Email – ensure policy number is in subject line, attach all documents & password protect before sending. A picture/scan of any documents are acceptable
[3] Forms – forms must be signed & dated by the authorized individual.  Where a client cannot sign the actual form, in most cases a letter of direction is accepted – either as standalone or appended to the same email/EZ Upload (see Letter of Direction column in above table). For Letter of direction requirements, see Letter of direction requirements below
[4] Letter of direction requirements – include name of policyholder, policy number, date, policyholder’s signature, clear instructions and reference to the attached form (reference form number or name). A picture of these documents can be sent by email or through EZ Upload
[5] Verbal Authorization – can be given by an authorized individual by calling our Advisor Services Team 1.866.884.7427 (or 1.800.668.4095 for clients). An email can be accepted in place of verbal authorization if it comes from the email address on file for an individual who is authorized to request the transaction.
[6] E-signatures – For more details, please see the Administration Reference Guide for Savings & Retirement or the Guide-to-Completing-eSignatures.pdf (equitable.ca).
[7] Authorized Individuals – For additional details about restrictions on Limited Trading Authorization (LTA), please see the Administration Reference Guide for Savings & Retirement.  Please note, a legal Power of Attorney can authorize most transactions on behalf of the client if the relevant documentation is on file. Powers of Attorney cannot designate successor annuitants or beneficiaries.