Out with the old and in with the new … in phases. Less than one year after the launch of our bold brand redesign, we are refreshing Equitable® individual insurance client letter communications. The updated letters are an opportunity to show more than our new logo. It’s about showing clients that we are here to listen and support them every step of the way. This fresh approach to client communication delivers greater personalization that evolves with each client’s needs. Adopting a more inclusive and conversational tone means clients will stay well informed with clarity, so they can understand their insurance policies and the claims process better. Consistent communication across their insurance journey with Equitable reinforces how much we value their trust in us to support their financial needs. Other notable changes you can expect to see over the next year include: ● Graphic icons ● Scannable content ● Simplified layouts ● Visual financial data The rollout of new letters begins this fall. As always, you can access a copy of your clients’ letters on EquiNet®. Questions or want to share feedback? Talk to your Equitable wholesaler today! ® or TM denote trademarks of The Equitable Life Insurance Company of Canada.