Keeping your business aligned with industry best practices is vital for your success. It not only supports the fair treatment of clients – it also helps you meet certain market conduct requirements and Equitable’s expectations for needs-based selling. The Financial Services Regulatory Authority of Ontario (FSRA) has a program that checks how well advisors follow the Insurance Act and its conduct rules. FSRA looks at how well advisors follow industry best practices and fair treatment of clients guidance (see CLHIA’s guidance document, “The Approach”). Their focus is on key areas such as giving sound advice, managing conflicts of interest, and putting clients’ needs first. FSRA selects advisors’ client files and looks for documentation that indicates needs-based selling.  In December 2024, FSRA released its latest Market Conduct Supervision Report. It highlights the need for advisors to follow certain rules and industry best practices. The report found five key areas where improvement is needed: 1. Missing notes from client meetings and calls 2. Inadequate advisor disclosure 3. Missing sales illustrations for different product options 4. Missing insurance needs analysis 5. Missing policy delivery receipts By following industry best practices and keeping thorough records, you show your commitment to providing clients with the solutions they need. For example, taking notes during client meetings helps you track all discussions that support your recommendations. Having an insurance needs analysis shows you are providing clients with suitable advice to buy the solutions that best meet their needs. Resources: Equitable® has resources that can help improve your business practices and help you treat clients fairly. We encourage you to check these out: 1. PPT: “Ensuring a Compliant, Needs-based Insurance Sale”. The steps to follow in needs-based selling and the records to keep. Get CE credits! We offer the above as a self-study course that qualifies for 1 Continuing Education (CE) credit. Access it here: https://equitable-life-education.teachable.com/. (Use your contracted email to log in). 2. Client File Reference: The records to keep when selling investments, life insurance, or critical illness insurance, including key documents insurers and regulators look for during compliance audits. 3. Investor Profile Questionnaires: These will help you document your sales recommendations for: ● Universal Life (UL) sales: 1190.pdf, and ● Pivotal Select (Segregated Fund) sales: 1165.pdf Questions? Contact your Equitable wholesaler. They are ready to support your success! ® or TM denotes a trademark of The Equitable Life Insurance Company of Canada.