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Individual Insurance
2025 Holiday hours Individual Insurance
Thank you for your trust and partnership with Equitable. Wishing you a joyful holiday season and a successful year ahead.
Client Care Centre holiday hours
Dec 24, 2025: 8:30 a.m. – 3:00 p.m. ET
Dec 25–26, 2025: CLOSED
Dec 29–31, 2025: 8:30 a.m. – 7:30 p.m. ET
Jan 1, 2026: CLOSED
Individual Insurance deadlines
• Underwriting evidence due: Dec 10, 2025
• Final settle documents due: Dec 22, 2025
• Policy settlement by: Dec 30, 2025
Field Payroll
• Second last pay period: Dec 17–23, 2025 (Statements Dec 24)
• Last pay period: Dec 24–31, 2025 (Statements Jan 2, 2026)
• First pay of 2026: Jan 1–6, 2026 (Statements Jan 7)
Note: All requirements must be received by Head Office by the above dates to guarantee year-end settlement. Late submissions will be processed as quickly as possible, but settlement by year-end cannot be guaranteed.
Looking for Individual Wealth holiday hours? Please click here.
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Individual Wealth
Notice of MER revision on Equitable GIF
We have incorrectly displayed MERs for four Equitable GIFTM funds. We have corrected these errors and apologize for this oversight.
Impacted Funds
Equitable Vanguard Canada Index ETF
Equitable Vanguard Canadian Aggregate Bond Index ETF
Equitable Invesco NASDAQ 100 Index ETF
Equitable Invesco S&P 500 Equal Weight Index ETF
All forms and Fund Facts have been updated and are available on EquiNet®. Please use these versions going forward and discard any paper copies of Equitable GIF Fees and Fund Codes (form #2256).
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Individual Insurance
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The power of together
At Equitable, we believe in the power of working together. It's a mindset that drives our behaviours, decisions, and actions to deliver impact and positive outcomes for our clients, advisors, partners, each other, and the communities we cherish.